Banner Printing Outage
Monitoring - A fix has been implemented, and the Banner Printing outage appears to be resolved. We are actively monitoring the issue, but pending prints are now flowing and being processed. Thank you for your patience during this incident.
Jun 30, 2025 - 20:44 AKDT
Update - There is no new information available at this time, however Banner print jobs should still be processing with the manual workaround implemented by EAS, and print jobs will continue to be manually pushed throughout the night. This will be the last update posted tonight, and we will begin updating this status page again tomorrow at 7:30am. Thank you for your continued patience during this incident.
Jun 30, 2025 - 19:07 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS. Print jobs will continue to be manually pushed throughout the night. Thank you again for your patience as we work to resolve this incident.
Jun 30, 2025 - 18:02 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS. Print jobs will continue to be manually pushed throughout the night. Thank you again for your patience as we work to resolve this incident.
Jun 30, 2025 - 17:01 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 2025 - 16:05 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 2025 - 15:36 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 2025 - 15:04 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 2025 - 14:34 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident!
Jun 30, 2025 - 14:04 AKDT
Update - The OIT Enterprise Applications Services team is continuing to work with the vendor to resolve this issue. OIT EAS has implemented a manual workaround and users should start seeing their expected printed documents within the next several minutes, if they're not already there. Thank you for your continued patience.
Jun 30, 2025 - 13:35 AKDT
Update - The OIT Enterprise Applications Services team is still working with the vendor to resolve this issue. OIT EAS has implemented a manual workaround and users should start seeing their expected printed documents within the next several minutes, if they're not already there. Thank you for your continued patience.
Jun 30, 2025 - 13:08 AKDT
Update - The OIT Enterprise Applications Services team is still working to resolve this issue. Thank you for your continued patience.
Jun 30, 2025 - 12:38 AKDT
Identified - The OIT EAS team is aware of a problem stopping all Production Banner Printing from working correctly. EAS believes they have identified the issue, and are working with the vendor to resolve it. Thank you for your patience, we will try to have an update every thirty minutes.
Jun 30, 2025 - 12:04 AKDT
PROD UAOnline outage for Fiscal Year-end activities
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 2025 - 15:00 AKDT
Scheduled - UAOnline will be unavailable from Monday, June 30 at 3:00 pm to Tuesday, July 1 at 8:00 am for year-end processing.

The following banner components will be unavailable during this window.

UAOnline
Jun 30, 2025 15:00 - Jul 1, 2025 08:00 AKDT
Kodiak MSC Wi-Fi Outage
Monitoring - The Networking team has instituted a fix, and connectivity should now be restored at the Kodiak MSC. We will continue monitoring the situation for stability for a time. Thank you for your patience during the resolution of this issue.
Jun 30, 2025 - 09:43 AKDT
Investigating - We have been notified of a Wi-Fi outage affecting the Kodiak Marine Science Center, and the OIT Networking Team is currently investigating. Thank you for your patience during the resolution of this issue, and we will try to post updates every hour.
Jun 30, 2025 - 08:47 AKDT

About This Site

Welcome to OIT's home for real-time information and updates on our services. Here you'll find live and eventually historical data on system performance and metrics. If there are any service interruptions, a note will be posted here. (Note, historical information is accurate back to 12/16/17)

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
DUO Operational
90 days ago
100.0 % uptime
Today
Duo Core Authentication Service Operational
90 days ago
100.0 % uptime
Today
Duo Admin Panel Operational
90 days ago
100.0 % uptime
Today
Duo Push Delivery Operational
90 days ago
100.0 % uptime
Today
Duo Phone Call Delivery Operational
90 days ago
100.0 % uptime
Today
Duo SMS Message Delivery Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
Banner Under Maintenance
90 days ago
99.93 % uptime
Today
Banner Admin Modules ? Operational
90 days ago
100.0 % uptime
Today
UAOnline Under Maintenance
Banner 9 Operational
90 days ago
99.87 % uptime
Today
Banner Cloud Operational
Banner App Nav Operational
Banner 8 Self Service (UAOnline) Operational
Banner Admin (Banner 9) Operational
Employee Self Service Operational
Faculty Self Service Operational
Finance Self Service Operational
General Events Management Self Service Operational
General Self Service Operational
Student Registration Self Service Operational
Student Self Service Operational
Banner Workflow Operational
Automic Operational
Banner Event Publisher Operational
EIS Operational
Evisions MAPS Operational
Jasper Reports Operational
SSB 8 Operational
Degree Works Operational
Degree Works (UAA) Operational
Degree Works Composer (UAA) Operational
Degree Works Controller (UAA) Operational
Degree Works DWTE (UAA) Operational
Degree Works Responsive Dashboard (UAA) Operational
Degree Works Scribe (UAA) Operational
Degree Works Transit (UAA) Operational
Degree Works (UAF) Operational
Degree Works Composer (UAF) Operational
Degree Works Controller (UAF) Operational
Degree Works DWTE (UAF) Operational
Degree Works Responsive Dashboard (UAF) Operational
Degree Works Scribe (UAF) Operational
Degree Works Transit (UAF) Operational
Degree Works (UAS) Operational
Degree Works Composer (UAS) Operational
Degree Works Controller (UAS) Operational
Degree Works DWTE (UAS) Operational
Degree Works Responsive Dashboard (UAS) Operational
Degree Works Scribe (UAS) Operational
Degree Works Transit (UAS) Operational
UA Google Apps Operational
Google Apps Single Sign On ? Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Google Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Alaska.edu website Operational
Alaska.edu Edit Server ? Operational
Alaska.edu Frontends ? Operational
UAF.edu website Operational
UAF.edu Edit Server Operational
UAF.edu Frontends ? Operational
Software Licensing Operational
keys.alaska.edu ? Operational
Matlab Network License ? Operational
ERDAS Licensing Operational
SPSS Licensing Operational
ArcGIS Licensing Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
UA Network Connectivity Operational
90 days ago
99.97 % uptime
Today
UAF Campus Connectivity ? Operational
90 days ago
99.9 % uptime
Today
Statewide Network Connectivity ? Operational
90 days ago
100.0 % uptime
Today
UAF/SW VPN ? Operational
90 days ago
100.0 % uptime
Today
UAF Wireless ? Operational
90 days ago
99.98 % uptime
Today
UAF/SW File Servers ? Operational
90 days ago
100.0 % uptime
Today
ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW ? Operational
90 days ago
100.0 % uptime
Today
VDI - Virtual Desktop Infrastructure ? Operational
90 days ago
99.91 % uptime
Today
Other IT Services ? Operational
UAF Canvas ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TEST Banner and Supported Oracle OJDBC Driver and Tomcat version 10 Change Jul 2, 2025 20:00 - Jul 3, 2025 02:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner and Supported Oracle OJDBC Driver (ojdbc11.jar version 21) and Tomcat version 10
Posted on Jun 27, 2025 - 17:31 AKDT

PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Jul 5, 2025 21:00 - Jul 6, 2025 03:00 AKDT

PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Jun 04, 2025 - 12:06 AKDT

Launch of new Student Service Modules in UAOnline Jul 20, 2025 08:00-17:00 AKDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 2025 - 17:26 AKDT
Scheduled - We are happy to announce that the following new features set will be launched during this window.

Authorized Viewer
Faculty Services

During this configuration update, the page http://www.alaska.edu/uaonline/ will not allow login. New student components will be configured and made available.

The following services that login through UAOnline page will not be directly accessible:

UAOnline
All Degree Works Instances
Faculty Self-Service
Parchment Transcripts

For more information about the Faculty Services changes see the following:
https://sites.google.com/alaska.edu/bss9-transition/faculty-and-advisor-updates

For overall updates to the UAOnline software project see the following:
https://sites.google.com/alaska.edu/bss9-transition/
Apr 30, 2025 - 11:19 AKDT
System Metrics Month Week Day
UA Learn Activity ?
Fetching
UA Learn Active Users ?
Fetching
Jun 30, 2025

Unresolved incidents: PROD UAOnline outage for Fiscal Year-end activities, Banner Printing Outage, Kodiak MSC Wi-Fi Outage.

Jun 29, 2025
Emergency Whitaker Network Maintenace
Completed - The scheduled maintenance has been completed.
Jun 29, 10:45 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 09:45 AKDT
Scheduled - In order to address some network issues in Whitaker, technicians will be performing hardware maintenance. Users should expect a single drop of service of around 10 minutes while services reboot.
Jun 26, 12:26 AKDT
Jun 28, 2025
PROD SSO Certificate Update for Hosted Banner/UAOnline Environment
Completed - The scheduled maintenance has been completed.
Jun 28, 01:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:00 AKDT
Scheduled - The security certificates for PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will briefly not be able to login to the service as the corresponding certificate is updated.

Services that will have their certificates updated on the Ellucian Hosted environment include:

Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages.
Jun 11, 11:32 AKDT
Jun 27, 2025
Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Jun 23, 09:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:00 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Application Navigator 3.18.1
Communication Management 9.18.1
Jun 20, 10:31 AKDT
Jun 22, 2025
UAF Whitaker and UAF Cardsnet Firewall Upgrades
Completed - The scheduled maintenance has been completed.
Jun 22, 22:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 AKDT
Scheduled - Software update on UAF Whitaker and UAF Cardsnet Firewall
Jun 20, 10:23 AKDT
NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Jun 22, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:00 AKDT
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jun 4, 12:04 AKDT
Jun 21, 2025
Jun 20, 2025

No incidents reported.

Jun 19, 2025
ACS Carrier Maintenance - Emergency Outage
Completed - The scheduled maintenance has been completed.
Jun 19, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:00 AKDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 17:25 AKDT
Scheduled - Beginning today, 6/18/2025 at 11:00 PM AKDT and concluding at 3:00 AM AKDT on 6/19/2025, Alaska Communications will be performing emergency network maintenance to manually replace a failing card in WHTR-OME32. This is required ensure continued service reliability and system stability.

One service interruption of approximately 20 minutes is anticipated during the maintenance window.

An alternate window beginning 6/19/2025 at 11:00 PM AKDT and concluding at 3:00 AM AKDT on 6/20/2025 has also been established. In the event that the network maintenance is unable to be completed on the primary maintenance date, the alternate maintenance date will be used to complete the designated work.

We apologize for any inconvenience and appreciate your understanding as we working to improve system performance.
Jun 18, 17:07 AKDT
NON PROD SSO Certificate Update for Hosted Banner/UAOnline Environment
Completed - The scheduled maintenance has been completed.
Jun 19, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 AKDT
Scheduled - The security certificates for NON PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will not be able to login to the service until the the service has the new certificate configured.

Services that will have their certificates updated on the Ellucian Hosted environment include:

Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages.
Jun 11, 11:30 AKDT
Jun 18, 2025
NextGen Update-Related Disruptions
Resolved - NextGen reports that a fix for the service degradation we have been experiencing was pushed, and the OIT PAWS team has confirmed our instance of Dynamic Forms is reflecting those changes. We are marking this incident as resolved; please contact the NTS Service Desk if you are continuing to experience any issues with NextGen Dynamic Forms.

Thank you again for your patience during the resolution of this issue!
Jun 18, 11:09 AKDT
Update - PAWS has received an update from NextGen Dynamic Forms; they report that the outstanding issues with document queues have been identified, and a potential solution has also been identified.
NextGen will be deploying their fix for these issues early tomorrow, June 18. We will provide an update once the intended fix has been implemented regarding its functionality and stability!

Thank you again for your patience during the resolution of this issue.
Jun 17, 17:14 AKDT
Update - PAWS has received an update from NextGen Dynamic Forms; they report that the outstanding issues with document queues have been identified, and a potential solution has also been identified.
NextGen will be deploying their fix for these issues early tomorrow, June 18. We will provide an update once the intended fix has been implemented regarding its functionality and stability!

Thank you again for your patience during the resolution of this issue.
Jun 17, 10:59 AKDT
Update - There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at end-of-day today (5:00PM AKDT).

Thank you again for your patience during the resolution of this issue!
Jun 17, 08:00 AKDT
Update - There have been no further updates from NextGen Web Solutions; the OIT PAWS team has confirmed the issues following the update are still present and is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at end-of-day today (5:00PM AKDT).

Thank you again for your patience during the resolution of this issue!
Jun 16, 08:53 AKDT
Update - There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!
Jun 13, 07:40 AKDT
Update - There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at the start of business (7:30AM AKDT).

Thank you again for your patience during the resolution of this issue!
Jun 12, 16:58 AKDT
Update - There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!
Jun 12, 14:00 AKDT
Update - NextGen Web Solutions has indicated that issues related to DynamicForms URLs and email notifications have been fully resolved. The following issues may still be affecting DynamicForms admin queues:

- Misaligned columns
- Unique identifiers (GUIDs) appearing in place of their associated values
- Sorting functionality is unavailable
- Preferences (including field selections) not displaying correctly

NextGen is working to resolve these outstanding issues; we will continue making updates as new information becomes available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!
Jun 12, 11:42 AKDT
Update - There have been no updates reported from the vendor yet, and the OIT PAWS team is continuing to monitor their channel of communication with them. PAWS technicians have discovered the below information, for users affected:

1. Sorting on the Forms Admin Queue page is currently non-functional.
2. Column Views on the Forms Admin page appear to have reverted to earlier states. If you think a column is missing in your Forms Admin queue, navigate to that form's Admin Queue view, then select the Preferences > Fields drop-down, and review selected/unselected fields.

We will be making updates when new information is available, and at three-hour intervals.
Jun 12, 11:18 AKDT
Monitoring - Issues with NextGen links appear to have been resolved, and we are awaiting a response from the vendor at this time. We will continue to make updates as new information is made available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!
Jun 12, 08:06 AKDT
Update - There have been no updates reported from the vendor yet, and the OIT PAWS team is continuing to monitor their channel of communication with them. We will be making updates when new information is available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!
Jun 12, 08:00 AKDT
Identified - We have received reports that NextGen Dynamic Forms is currently experiencing issues related to the most recent release. At this time, the only functional issue appears to be with table element sorting. The OIT PAWS team has reached out to the vendor; we will be making updates when new information is available, and at end-of-day today (5:00PM AKDT).

Thank you for your patience during the resolution of this issue!
Jun 11, 15:34 AKDT
Jun 17, 2025
ACS NETWORK MAINTENANCE - UAA
Completed - The scheduled maintenance has been completed.
Jun 17, 04:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 23:00 AKDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 11, 11:22 AKDT
Scheduled - One service interruption of approximately 20-60 minutes is anticipated during the maintenance window.
Jun 11, 11:22 AKDT
Jun 16, 2025
NON PROD Banner Data Refresh|Clone From PROD to TEST
Completed - The scheduled maintenance has been completed.
Jun 16, 14:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:00 AKDT
Scheduled - The TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Jun 4, 11:47 AKDT
NON PROD Banner Data Refresh|Clone From PROD to PPRD
Completed - The scheduled maintenance has been completed.
Jun 16, 07:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 19:00 AKDT
Scheduled - PPRD Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Jun 11, 11:34 AKDT
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